Forum Discussion

Mags's avatar
Mags
Trusted Cover User
5 years ago

Refresh on purchase register

Having issues with the Refresh Icon on the Purchase Register...it is not working, I have to close out then go back into the Purchase Register to see the changes / updates. This was working in the previous version and in this version it is not working along with the Purchase Register Report not generating information if more than 1-2 days selected. Will this be fixed in the next version??

  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi Mags 

     

    Generally speaking, the Purchase Register will be automatically updated when changes are made. In some cases, the Refresh arrow (top right of the window) will need to be selected to refresh that data.

     

    You mentioned in your post that you are having to manually refresh the window by opening and closing it. Just testing that, within my environment it is not something that has occurred to me within AccountRight 2020.3. The refresh arrow within that window has worked for intended, similar behaviour to AccountRight 2020.2.


    If you are encountering a different situation, clearing your company file cache would be the recommendation I would go for.  Should you are still encountering that situation have you done a reinstall of the application on that computer?

  • Steven_M's avatar
    Steven_M
    Former Staff
    5 years ago

    Hi Mags 

     

    Generally speaking, the Purchase Register will be automatically updated when changes are made. In some cases, the Refresh arrow (top right of the window) will need to be selected to refresh that data.

     

    You mentioned in your post that you are having to manually refresh the window by opening and closing it. Just testing that, within my environment it is not something that has occurred to me within AccountRight 2020.3. The refresh arrow within that window has worked for intended, similar behaviour to AccountRight 2020.2.


    If you are encountering a different situation, clearing your company file cache would be the recommendation I would go for.  Should you are still encountering that situation have you done a reinstall of the application on that computer?

    • AdminT8T's avatar
      AdminT8T
      Experienced User
      4 years ago

      Hi Steven

      I have the same problem as Mags.

      When I change the date and hit the refresh arrow nothing happens. I have to click into another tab (say all purchases) then back to Open bills for it to refresh

      • Steven_M's avatar
        Steven_M
        Former Staff
        4 years ago

        Hi AdminT8T 

         

        Certain changes and company files may not complete that refresh. To give the system the best chance of working as intended selecting that refresh arrow will manually refresh the window. For those cases where the data has not refreshed using that system, changing the window i.e. switching tabs or closing and reopen the window would be required.

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