Forum Discussion

Jnet's avatar
Jnet
Experienced Cover User
4 years ago

Remittance- custom not email or printing

Hi,

 

I didn't realise until yesterday but my custom remittance is not sending via email or printing. I checked in sent emails and it looks like none have emailed off since end of Dec 2020.  I can print and email the default one. I have read other posts and i have deleted the cache and uninstall and reinstalled the program but it hasn't worked. Im using Accounts Right Plus AU 2021.1.1 Build 2021.1.24.3611

Can someone help so i can you a custom remittance again. 

 

Thanks

  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi Jnet 

     

    This can generally happen if there are no tables on the customs form. A workaround would be adding a blank table onto the customized form by clicking “Insert Table”. This will allow the remittance advice to be emailed with the attachment. 

     

     

    Let us know how you go on with that. 

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    4 years ago

    Hi Jnet 

     

    This can generally happen if there are no tables on the customs form. A workaround would be adding a blank table onto the customized form by clicking “Insert Table”. This will allow the remittance advice to be emailed with the attachment. 

     

     

    Let us know how you go on with that. 

    • Jnet's avatar
      Jnet
      Experienced Cover User
      4 years ago

      Hi

      This worked, Thank you 

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