Forum Discussion

mClgroup17's avatar
mClgroup17
Contributing Cover User
2 years ago

Remittances missing the attachment

Hi   We emailed out a bunch of remittances to suppliers via pay bills on Friday.  All emails were received but did not contain the usual PDF attachemnt.  Has anyone else had this issue, and has MYO...
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi mClgroup17 

Apologies. This can generally happen if there are no tables on the customs form. A workaround would be adding a blank table onto the customized form by clicking “Insert Table”. This will allow the remittance advice to be emailed with the attachment. 

 

 

Please let us know how you go on this.
Regards,
Earl

  • mClgroup17's avatar
    mClgroup17
    Contributing Cover User
    2 years ago

    I am not using a custom forms.  I am using the standard form in the system which I have been using since the beginning of time.  What has changed in the system?  

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