Forum Discussion

RayJordan's avatar
RayJordan
Experienced Cover User
4 months ago

Sales - Send to..

For many years I have used the "Send to" drop down to email invoices to customers. I use this method to send copies of old unpaid invoices as a reminder to the customer that maybe they should think about sending us some money.

 

However, today I tried and failed. First, when I went Send to, email, I got the "Any changes you have made to this sale will be saved before it is printed" and then I got the red "You can't edit sales in the lock period" message.

I am not trying, nor do I want to edit the sale. I just want to email the invoice.

This error began appearing after we upgraded AccountRight to 2024.6.0 - somebody obviously screwed something up. Please fix it.

 

Further, earlier in the day I clicked on a current invoice in order to print a copy. I also received a warning saying "Any changes you have made to this sale will be saved before it is printed". This has only happened previously when something has actually been changed. Again, with update 2024.6.0, this message comes up even when nothing has been changed. This is bad, it makes a person second guess whether they may have accidentally changed something without realising. Bad, bad, bad.

  • Yvie's avatar
    Yvie
    Contributing Cover User
    4 months ago

    Hi,

    I have the same issue this morning as it was working well yesterday and now we cannot send invoices or print them, please MYOB help, thank you

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    3 months ago

    Hi RayJordan,

     

    Could you please confirm if this problem is occurring with all invoices you are sending? Additionally, could you provide a screenshot of the issue? This will help us better understand the problem and provide a more accurate solution.

     

    Regards,

    Sai

     

    • RayJordan's avatar
      RayJordan
      Experienced Cover User
      3 months ago

      Hello Isaiah,

      As stated in my original message, this happens with all invoices I try to email which are before the lock period.

      Also as I stated in my original message, I am not trying to edit the invoices, I just want to email them.

      As stated on the MYOB forum main page, MYOB is aware of the issue so I'm not sure why you are asking me to explain it again with screenshots. But I have attached three screenshots and that are in order (A, B and C) that they occur during doing the print operation.

       

      Ray

       

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 months ago

    Hi RayJordan , 

     

    Thank you for including screenshots in your response. The development team is still working on a permanent fix for the error message. The workaround for now is to open the file from the browser and send the email invoices from there. 

     

    In the meantime, feel free to create a new thread if you need any other help.

     

    Thanks,
    Genreve

  • RayJordan's avatar
    RayJordan
    Experienced Cover User
    3 months ago

    Thank you gavin12345 

     

    I have a profound dislike for the web version of AccountRight - it is much more difficult to navigate and has less features than desktop. Print/Email invoices is an acceptable but time consuming workaround because it involves changing the filters and then changing them back to the regular settings each time.

    So I guess I will have to wait until 15 August to see if the next update fixes it.

    If only MYOB would prioritise the core functionality of the software rather than adding fancy bells and whistles.

     

    Ray

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