I have noticed that for the past couple of months every one of my invoices sent via MYOB Accountright show as being delivered but not read. It appears that all of them must be going to junk. Why has this suddenly started happening with all of my customers. I know it can happen occasionally due to security settings on the receiving PC but it is happening with everyone. help please.
Hi SKing,
Thanks for reaching out.
It's certainly concerning that all of them are shown as delivered but not read. While occasional occurrences due to security settings are not uncommon, it's unusual for this issue to persist with all your customers. To tackle this issue, it might be helpful to directly contact your customers to check if they've encountered any difficulties receiving your invoices. Additionally, could you please provide a screenshot of a sample delivered invoice to your own email and confirm if you're receiving it?
Please remove any sensitive information before posting in the Forum.
Looking forward to hearing from you soon!
Cheers,
Princess
