Forum Discussion

Wolfie2011's avatar
Wolfie2011
Trusted Cover User
8 months ago

Sales invoices being duplicated

I have a problem with sales invoices.  Having created one, I go into the Sales section and find there are 3 for the same client, with different invoice numbers, all dated different days and on days w...
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  • Earl_HD's avatar
    Earl_HD
    8 months ago

    Hi Wolfie2011,

    Thank you for your response. I would recommend Clearing the AccountRight cache, as this action can often resolve unusual behavior. And also, If you have a duplicated invoice, you'll need to delete the new invoice that was created. To do this, locate the new invoice in the Invoices list and proceed to delete it.


    Feel free to post again, we're happy to help!

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    Regards,
    Earl

Wolfie2011's avatar
Wolfie2011
Trusted Cover User

Hi Earl, I had received information from you previously about a problem that I have with Essentials.  When composing new invoices the system is sometimes producing up to 4 duplicates, with issue dates completely different to what I've produced.  Eg.  I sent 5 invoices today dated 7 May but the system has duplicated them dated 4th May and 5th May.  I followed your instructions on deleting the cache before producing the invoices and then having a look at what's happened in the previous month, it's exactly the same.  I don't think it has anything to do with the Cache.  Are you able to help at all?  Kind regards, Jan

Shella_A's avatar
Shella_A
MYOB Staff
6 months ago

Hi Wolfie2011,

 

I appreciate your prompt response. I get that you're still experiencing an issue with Essentials producing duplicate invoices with different issue dates. I would recommend deleting those duplicate invoices. However, if the issue still persists, our website's virtual assistant, MOCA, is there to assist you. If MOCA isn't able to resolve the problem, you'll be automatically switched to a live chat, or you can ask for support via your account at myob.com, as this will need further investigation.

 

Feel free to post again anytime you require further assistance. 


If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. 

 

 

Kind regards,
Shella

  • Wolfie2011's avatar
    Wolfie2011
    Trusted Cover User
    6 months ago

    Thanks for getting back to me. I would happily get help from MOCA, if only I could log into my.myob.  Its a little difficult when the only way I can get in touch with someone is via this link.

    • Shella_A's avatar
      Shella_A
      MYOB Staff
      6 months ago

      Hi Wolfie2011, 

       

      Thanks for your response. I see you're having issues logging into your MYOB account. No worries, MOCA is here to assist. You don't need to sign up to interact with MOCA. It's located on our website. Just scroll down a bit and look for a chat bubble at the bottom right of the page. MOCA can help answer your questions. If it can't, or if your issue is urgent or still unresolved, MOCA can escalate your issue to our Live Chat team. It can also guide you on how to submit a support request.

       

      Please feel free to post again anytime you require further assistance.

       

      Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

       

       

      Kind regards,

      Shella

      • Wolfie2011's avatar
        Wolfie2011
        Trusted Cover User
        6 months ago

        Hi Shella, would it be possible for answers that I think are directed to you, stop come to me?  So far I've had 9 replies to something that I know nothing about.  Someone called Mike_James, MikeG1, H-TS, AmandaCL, KAA and someone sharing something about opustech.

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