Forum Discussion

julie18's avatar
3 years ago

sequential invoices starting with CR.......

Hi,

My imported invoices keep starting with CR and duplicating older invoices, how can I rectify this please ?

  • Hi julie18 

     

    Thank you for your post. If the CR number is not updating in sequential order and picking up older invoice numbers,  I would suggest getting clearing AccountRight cache, as this can clear odd behaviors the software may be having. 

     

    If this doesn't work, manually override the number to the next sequential number then record the transaction. Once this has been done, to troubleshoot I would suggest going back into the Receive Money or Receive Payments window to see if it has been updated or doing another import to check if the numbers are then updated correctly. 

     

    Please let us know if you have any further questions.