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shaz3009's avatar
shaz3009
Contributing Cover User
3 years ago

Statement showing incorrect balance

I have sent through February 2022 statements to my customers and one, in particular, asked for invoice copies for all the overdue invoices but their account was up to date as per 30-day terms. The st...
  • LRBooks61's avatar
    LRBooks61
    3 years ago

    Hi 

    The difference is the Balance due after the payment that was made on 2/2/22.

     

    So it may just be a timing issue

     

    The statement is for February and the screen shot is probably from when you posted

     

    If you ran the statement from 1/2 - todays date it should show the receivables as it stands today and the $2079 payment would probably show up on it

     

    Hope that is useful

     

    Lisa

LRBooks61's avatar
LRBooks61
Ultimate Cover User
3 years ago

Hi 

The difference is the Balance due after the payment that was made on 2/2/22.

 

So it may just be a timing issue

 

The statement is for February and the screen shot is probably from when you posted

 

If you ran the statement from 1/2 - todays date it should show the receivables as it stands today and the $2079 payment would probably show up on it

 

Hope that is useful

 

Lisa

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