CarolineG
4 years agoTrusted Cover User
Support Note error
Have been trying to source support notes on Rejected electronic payments. Received the following error:
"HTTP Status 500 - java.lang.IllegalStateException: Spring Application context has not been set"
Have attached screenshot.
Have had no luck with Live Chat. Is this down?
Been waiting on hold for chat 47 minutes. Can anyone assist?
Hi CarolineG
The process below should aid with that process:- Navigate to Setup>>Preferences>>Security.
- Enable Transactions Can't be Changed, They Must be Reversed.
- Open the individual payment that has failed so you have the individual transaction on-screen.
- Select Edit>>Reverse payment.
- Record the reversal. This will generate a transaction in the Prepare Electronic Payments window.
- You would be able to tick the appropriate transaction (which will be a negative).
- Click Bank File.
The above process will reverse the individual payment into the Prepare Electronic Payments window. You can then process it out of that window to generate the appropriate bank transaction within your company file to reflect that transaction.
Note: The above process will put you back to square one, so you can redo the original payment if required.