Forum Discussion

Booran's avatar
Booran
Experienced User
2 years ago

Taxable payments report -operation timeout

We use desktop AccountRight Standard 2016.  So far there were no problems with generating Taxable payment report. We do it for years already. But now this is a trouble. After waiting for a while, ...
  • Celia_B's avatar
    Celia_B
    2 years ago

    Hi Booran 

     

    Thank you for responding and keeping us up to date on the situation.

     

    As for this concern, Yes, you are correct if you experiencing session time out, you may require support from your IT to accomplish some of the activities. And Help Article: AccountRight time-out extender can serve as a guide and provide additional information. 

     

    If you still need further assistance with this. Just let me know. I'm happy to assist you. 

     

    or If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers 

    Cel 

     

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi Booran 

Thank you so much for your post. We are aware that some users are experiencing performance issues and time out errors, this is being investigated as a priority by our developers.

 

In the meantime, taking your file offline then restoring it online has resolved the issue for users and may be worth a try. *We understand this may not be suitable for all users.

 

To do this:

 

  1. make a backup of your online file
  2. follow the steps under To restore a backup locally to a PC in this help article: Restore your company file
  3. follow the steps under To restore a backup online in the same help article

If possible can you please provide the following information:

 

  • the last FOUR digits of your serial number
  • are there pages that are worse than others, eg, banking, payroll etc
  • what do you see when it is slow, eg, spinning wheel, error messages
  • is it all times of the day or at certain times
  • are there any other programmes running at the same time, eg anti virus

If you continue to have problems please let me know.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl

  • Booran's avatar
    Booran
    Experienced User
    2 years ago

    Earl

    Thank you very much for your reply.

    However, our file is the desktop file, not the online one.

    There is another recomendation I found AccountRight Timeout Extender - MYOB Community

    But this method requires IT professional involvement. 

    • Celia_B's avatar
      Celia_B
      MYOB Staff
      2 years ago

      Hi Booran 

       

      Thank you for responding and keeping us up to date on the situation.

       

      As for this concern, Yes, you are correct if you experiencing session time out, you may require support from your IT to accomplish some of the activities. And Help Article: AccountRight time-out extender can serve as a guide and provide additional information. 

       

      If you still need further assistance with this. Just let me know. I'm happy to assist you. 

       

      or If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

       

      Cheers 

      Cel 

       

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