Hi Kristyh1
This situation can be caused if those particular pay bills transactions are not marked as Electronic, but are appearing in the Prepare Electronic Payments window via a linked account. As the necessary banking information is not attached to the payroll transaction there is nothing to process and thus will generate an error.
What I would recommend doing is opening the individual transactions and ensuring that you do have Electronic payment ticked as the payment method (top of the window). If this is set to another method i.e. Cheque or Cash you would need to do the following steps:
- Open the Pay Bills transaction, set the Payment method to be Electronic
- Save the settings and then try to process those transactions again through Prepare Electronic Payments window.
If you still get the same error, please attach a screenshot of the pay bill window where you've marked the transaction as electronic so we can investigate further.