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accountsgirl's avatar
accountsgirl
Experienced Cover User
3 years ago

two page invoice happening again

Hello   This is a previous issue that is happening again (probably from an update again).   When I tick "online payments" we are back to getting two pages again with the banking details on the se...
  • SamaraM's avatar
    SamaraM
    3 years ago

    Hi accountsgirl 

     

    This issue was originally due to the Microsoft Update to .NET Framework v4.6, and was resolved for many users with the next update.

     

    Could you check if you're Microsoft software is using the most recent version? To do this go to: Settings  > Update & Security  > Windows Updates > Check for Updates.

    If it is not updated, then run through the updates or alternatively run the Microsoft .NET Framework 4.8 installer.

     

    Let me know how you get on and if it is not resolved with the above steps. If you do need more help, sending through the document that is being produced would also be helpful.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

SamaraM's avatar
SamaraM
Former Staff
3 years ago

Hi accountsgirl 

 

This issue was originally due to the Microsoft Update to .NET Framework v4.6, and was resolved for many users with the next update.

 

Could you check if you're Microsoft software is using the most recent version? To do this go to: Settings  > Update & Security  > Windows Updates > Check for Updates.

If it is not updated, then run through the updates or alternatively run the Microsoft .NET Framework 4.8 installer.

 

Let me know how you get on and if it is not resolved with the above steps. If you do need more help, sending through the document that is being produced would also be helpful.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • accountsgirl's avatar
    accountsgirl
    Experienced Cover User
    3 years ago

    Hello

    Since I first wrote to you there has been a windows update. So now that I have had a look again in response to your reply I can see that it is no longer printing two pages so perhaps it was resolved with the windows update that I performed just yesterday.

    • accountsgirl's avatar
      accountsgirl
      Experienced Cover User
      2 years ago

      Hello

       

      This is a previous issue that is happening again but this time there was no MYOB update.

       

      When I tick "online payments" we are back to getting two pages again with the banking details on the second page.

       

      I as most other people don't want this as 1) it wastes paper 2) use same template area for packing slip and don't want warehouse/pick up person to see any pricing.

       

      As before I have made sure that all windows updates are up to date but this still hasn't resolved it.

       

      Can you please assist?

       

      Regards

       

       

      Rachel

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