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IdaS1's avatar
IdaS1
Trusted User
7 months ago

Unable to apply a credit to an open order

Hi    I have an overpaid invoice with a credit of $37,877.76 USD available, I'd like to apply this credit to an open order, however when I go the the returns/credits tab, this credit does not exist...
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IdaS1's avatar
IdaS1
Trusted User
6 months ago

Just thought I'd provide an update on this issue, now fixed by MYOB. After seeking assistance from MYOB Community, live chat, support via myob.com/support , no one was able to resolve this issue. Please call MYOB support, I called twice, first time the support lady was unable to assist and hung up on me, second time I insisted they had to run a script on our data file, I referred them to this link which helped immensely. 

 

https://community.myob.com/discussions/sales_and_purchases/sales-invoice-shows-a-negative-balance-but-is-not-shown-in-returns-and-credits-t/781760

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