Forum Discussion

Eli_Fer's avatar
Eli_Fer
Experienced Cover User
3 years ago

Accountright ETP and STP Verification / Finalization Error

Hi I like a lot of others am having a problem where the information uploaded to the ATO for an ETP Payment is reporting zero's instead of the figures in the processed payment.   The ETP payment wa...
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi Eli_Fer,

     

    Thank you for your post. 

     

    Please see the latest update on this issue below:

     

    Do reach out if you require further assistance. 

Eli_Fer's avatar
Eli_Fer
Experienced Cover User
3 years ago

Hi Tracey_H 

 

You seem to be the person who knows whats going on with this subject.  Maybe I put my post in the wrong spot.  I read your post that we should be getting contacted regarding this issue.

 

I have not been contacted yet.  Is there a fix for this yet?

 

Many thanks

 

Eliz

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi Eli_Fer,

     

    Thank you for your post. 

     

    Please see the latest update on this issue below:

     

    Do reach out if you require further assistance. 

    • Eli_Fer's avatar
      Eli_Fer
      Experienced Cover User
      3 years ago

      Hi Sam_R 

       

      Thank you very much.  When I went in this time, the report was now showing correctly.  All reconciled and finalized with the ATO.  

       

      Appreciate your response.

       

      Regards

       

      Eliz

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