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dmp_1963's avatar
dmp_1963
Contributing User
3 years ago

ADDING NEW EMPLOYEE - GETTING CORRECT SUPER DETAILS

I have added a new employee to an entity that has been in business at least 10 years.  I have added her super fund (details & membership #), When I click on the "superannuation" tab in the employee card file, the window opens up where I choose the "6-code" for super paid and the "2-code" for super withheld, but I can't find any option to SAVE this. The only way I can leave that window is to "close window" then her options are deleted. If I try to process a pay run, the super details shown are for the other employee.  I waited on hold for hours with MYOB, got put through to the "specialist" payroll team; explained the above, then the staff member said "so what is your problem" to which I replied "I've just told you" and he cut the call. I AM SO FRUSTRATED I HOPE THAT SOMEONE CAN HELP

  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi dmp_1963,

     

    Thanks for sending these details through.

     

    Looking at your screenshot I think that the issue is what I had initially thought, being a display issue. 

     

    Do you see a minimize/maximize icon in the top-right of that superannuation category window? If you can see that icon, click it then see if a scroll bar to the right appears so you can scroll to view the 'OK' button that's hiding at the bottom of the window. 

     

    If the above does not assist you in resolving this, could you please try adjusting your display settings so it is zoomed out enough to see the 'OK' button? Let me know how you get on.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    HI dmp_1963,

     

    Thank you for reaching out, however, sorry to hear about this. I'd be happy to investigate this further with you!

     

    The "OK" button at the bottom-right of the window should save these changes, and from your description, it sounds like a display issue where the screen is not showing the bottom of the window. If you were to adjust the Scale and layout in your display settings accordingly, does the screen then show the bottom of the window where "OK" is placed? 

     

    If this is not the issue, could you please provide a screenshot of the said window? 

     

    Please hide/remove any sensitive employee or business details. 

    • dmp_1963's avatar
      dmp_1963
      Contributing User
      3 years ago

      Thanks Sam. There is no OK button anywhere on the screen. To close the window I have to go up to "file" then "close window" hence not being able to save changes. 

      Might this have anythng to do with me NOT being registered for "Pay Super". This entity only has 2 employees so it is not on-line and I am still using STP 1.

      My other entity currently has 7 employees, but over the years, has had more than 20.  I've tried to set up a new dummy employee in that file (which is on-line) but the "OK" button is not on there either.  I am self-taught on MYOB, starting in around 2000, so there is where my problem might come from.  

      I set up a new employee in the other in January 2021, and had no problems. 

      I'm not sure whether this is correct, but (in the other entity) I have created a payroll category called "employee name Super" and chosen the Super Guarantee, so when I go to payroll categories, Super, each staff member hs a category named after them.  

      The entity with which I'm having a problem will not allow me to do this.

      HOPE YOU CAN HELP!

      thanks

       

      • Sam_R's avatar
        Sam_R
        Former Staff
        3 years ago

        Hi dmp_1963,

         

        Thanks for letting me know. 

         

        Were you able to provide a screenshot of the entire window? 

         

        In regards to the possible causes you've mentioned, none of these should be affecting the error you're facing, and I do think this may still be a display issue, but I would need a screenshot to confirm that. 

         

        Regarding your final query, I have seen users set up an individual super category for each employee as you've done previsouly, however, either way will work, individual or grouped, it is really just a preference. 

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