Forum Discussion

Helen_01's avatar
Helen_01
Trusted Cover User
5 years ago

ARL 2020 - Payslips YTD entitlements accruals dont agree with MYOB entitlements cards

 I noticed that around the time I did the latest update, staff have been reporting payslip problems. For staff with RDO and Long service leave, the payslip does not match their report in MYOB. It a...
  • Helen_01's avatar
    Helen_01
    5 years ago

    Hi Tracey

    I have gone back to check and all payslips with accrued RDO's etc. have corrected themselves except one with LSL.

    For this staff-member, I have 88.50 hours available on the payslip (this number is correct) but  -63.50 hours on the card balance.

    So, I have 152 hours difference.

    How do I go about correcting the card balance without changing payslip.

    I cannot go back in history as this was a porting problem in Sept 2019 when I changed from Premier to ARL.

    Please advise.

     

Helen_01's avatar
Helen_01
Trusted Cover User

Hi Tracey

 

A really clear post with good work-around notes.

 

I did one manual work-around, and will leave the rest for the update.

Is it possible to get emailed when this update occurs as I will have to check the fix I did does not double -dip.

 

Many thanks helena

Tracey_H's avatar
Tracey_H
Former Staff
5 years ago

Hi Helen_01 

 

If your file is online, that fix was deployed last night so the issue should be resolved.

 

As long as the entitlements are correct in the employee card you shouldn't have any problems with the fix that you have done. The issue was only causing payslips to display the data from the Year-to Date column in the employee card, instead of the Total column. So the fix has made the payslips display the Total column again.

 

Please do let me know if you need further help

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Helen_01's avatar
    Helen_01
    Trusted Cover User
    5 years ago

    Hi Tracey

    I have gone back to check and all payslips with accrued RDO's etc. have corrected themselves except one with LSL.

    For this staff-member, I have 88.50 hours available on the payslip (this number is correct) but  -63.50 hours on the card balance.

    So, I have 152 hours difference.

    How do I go about correcting the card balance without changing payslip.

    I cannot go back in history as this was a porting problem in Sept 2019 when I changed from Premier to ARL.

    Please advise.

     

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      5 years ago

      Hi Helen_01 

       

      So that I can look into this for you can you please provide the following screenshots by private message:

       

      • Entitlement balance summary and detail reports as at current date
      • card balance as at current date
      • most recent payslip and pay advice

       

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