Forum Discussion

tr6's avatar
tr6
8 months ago

ATO Reporting Category Greyed Out

When I do a payroll check for STP I keep getting and error for the super reporting catergory. STP For superannuation the ATO reporting catergory is already setup and I cannot change it because it is ...
  • Shella_A's avatar
    Shella_A
    8 months ago

    Hi tr6,

     

    Thanks for the update and for providing the screenshot requested. We've done some fixing on your file in the background. I recommend logging out first and then logging back in again before redoing the process of assigning an ATO Reporting Category to your super to refresh the software

     

    Should you require additional assistance, don't hesitate to respond. We also encourage you to connect with our virtual assistant, MOCA, through this link: myob.com/support, for prompt support.

     

    Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. 

     

     

    Kind regards,

    Shella

tr6's avatar
tr6

Hi Shella

 

Thanks for your response.

 

I still seem to be haveing the problem, here are the screen shots as requested

 

 

Shella_A's avatar
Shella_A
MYOB Staff
8 months ago

Hi tr6,

 

Thanks for the update and for providing the screenshot requested. We've done some fixing on your file in the background. I recommend logging out first and then logging back in again before redoing the process of assigning an ATO Reporting Category to your super to refresh the software

 

Should you require additional assistance, don't hesitate to respond. We also encourage you to connect with our virtual assistant, MOCA, through this link: myob.com/support, for prompt support.

 

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. 

 

 

Kind regards,

Shella

  • WardahMirza's avatar
    WardahMirza
    4 months ago

    Hi,

    I am having same problem but the category I have greyed out is ETP - Taxable. I need to rectify the ATO Category to Gross Payments but unable to do it. Please help

    Thanks

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