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Zappy's avatar
Zappy
Valued Cover User
6 months ago

Bas pro forma <> payroll reports

The BAS pro forma is leaving off a wage category even though that category has been tagged as gross wages at w1   I rang tech support   No joy    Hepl   Zappy :)
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AmandaCL's avatar
AmandaCL
MYOB Moderator
5 months ago

Hey Zappy

We are aware of an issue that impacts all payroll categories showing up in Online BAS. This has been raised and is currently under investigation. We recommend preparing and lodging your BAS manually whilst we work to resolve this.

 

Cheers, Amanda. 

  • Zappy's avatar
    Zappy
    Valued Cover User
    4 months ago

    Still hasnt been fixed

     

    For goodness sakes

     

    How long should this take?

     

    Also, your tech support staff dont know about this issue

     

    Im on the phone to New Zealand right now.

     

    Ive been on hold for 38 minutes

     

    Zappy 

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      4 months ago

      Hi Zappy,   

      This issue is currently under investigation. As a temporary workaround, we recommend preparing and lodging your BAS manually while we work on a fix. We understand this may cause inconvenience and appreciate your patience. At this time, we do not have an estimated time frame for when this will be resolved. Our team is committed to fixing the issue as quickly as possible. If you have any questions or need further assistance, please don't hesitate to reach out.

      Regards,
      Earl

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