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Zappy's avatar
Zappy
Valued Cover User
6 months ago

Bas pro forma <> payroll reports

The BAS pro forma is leaving off a wage category even though that category has been tagged as gross wages at w1   I rang tech support   No joy    Hepl   Zappy :)
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AmandaCL's avatar
AmandaCL
MYOB Moderator

Hey Zappy

We are aware of an issue that impacts all payroll categories showing up in Online BAS. This has been raised and is currently under investigation. We recommend preparing and lodging your BAS manually whilst we work to resolve this.

 

Cheers, Amanda. 

Zappy's avatar
Zappy
Valued Cover User
4 months ago

Still hasnt been fixed

 

For goodness sakes

 

How long should this take?

 

Also, your tech support staff dont know about this issue

 

Im on the phone to New Zealand right now.

 

Ive been on hold for 38 minutes

 

Zappy 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    4 months ago

    Hi Zappy,   

    This issue is currently under investigation. As a temporary workaround, we recommend preparing and lodging your BAS manually while we work on a fix. We understand this may cause inconvenience and appreciate your patience. At this time, we do not have an estimated time frame for when this will be resolved. Our team is committed to fixing the issue as quickly as possible. If you have any questions or need further assistance, please don't hesitate to reach out.

    Regards,
    Earl

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