Base hours not reducing when paying AL or PL
when paying AL or PL the base hours are not being reduced, yet their is a tick. How to fix this ?
Forum Discussion
Hi there Chellie22051,
You don't need to link it to base hourly. The issue you're experiencing with base hours not being adjusted automatically when there's paid leave could be related to the paid leave hours entered on timesheets. As a workaround, you need to manually adjust the hours when processing pay. Since you have two company files on your account, you'll need to create a support case on your MyAccount and include the Company File ID (found under Help > About MYOB AccountRight) for the file you're having issues with, along with any other relevant details. You can also direct to our virtual assistant MOCA. This will ensure that the support team receives your case and can relay it to the developer team.
Best regards,
Doreen
i have since discovered that there are a few different base hourly. When using the 1 location "Base Hourly Wongan Hills" and you enter AL leave taken, it works. But with new Base Hourly locations set up, ie Base hourly Corporate, it doesn't work. Is there a work around for this ?
Hi Chellie22051,
This is a known issue that our team is already working to fix. For further assistance, I recommend reaching out to our support team so they can mark your file as affected.
You can contact our support team for more help. The best ways to contact them are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com. Live chat is available Monday to Friday from 7 AM to 7 PM (AEST). If live chat is unavailable, you can submit a support request, and one of our agents will get in touch via email
Regards,
Earlim unable to chat online it won't allow me
Hi Chellie22051,
Are you getting any error messages when you try to reach our live chat agent? When you're on our virtual assistant MOCA, just type "Get help from a support agent," and you'll get a link to connect to our live chat agent. If live chat isn't working, you can also call us directly using the phone number on our website.
Cheers,
Princess
