Forum Discussion

Gavin09's avatar
Gavin09
5 years ago

Cannot print payroll liabilities cheques

After last upgrade I can not Print Payroll liabilities cheques , it records the amount but wont print the chq

  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi Gavin09 

     

    We have identified that within AccountRight 2019.4 when selecting to print a Pay Liabilities transaction the system will go through the print cycle i.e. allow the user to select the printer and select print, however, no actual document is sent through to that printer. This has been something that we have passed across to the required team for further investigation and for an in-product fix - at this stage, we don't have any further updates to when that fix will be included.

     

    In the meantime, depending on the purpose of printing, running a report like the Liabilities Payment Register report (Reports>>Payroll>>Pay Liabilities) could be a potential workaround for some clients.

  • Steven_M's avatar
    Steven_M
    Former Staff
    5 years ago

    Hi Gavin09 

     

    We have identified that within AccountRight 2019.4 when selecting to print a Pay Liabilities transaction the system will go through the print cycle i.e. allow the user to select the printer and select print, however, no actual document is sent through to that printer. This has been something that we have passed across to the required team for further investigation and for an in-product fix - at this stage, we don't have any further updates to when that fix will be included.

     

    In the meantime, depending on the purpose of printing, running a report like the Liabilities Payment Register report (Reports>>Payroll>>Pay Liabilities) could be a potential workaround for some clients.

    • Gavin09's avatar
      Gavin09
      5 years ago

      Thanks so much Steven, I was going insane thinking I had been making a simple little error somewhere.

       

    • Gavin09's avatar
      Gavin09
      5 years ago

      Thanks so much Steven, I was going insane thinking I had been making a simple little error somewhere.

    • melbdesk's avatar
      melbdesk
      Experienced Cover User
      5 years ago

      Hagving the same problem. Any idea on how long before this is fixed

      • Gavin09's avatar
        Gavin09
        5 years ago

        They just told me they are working on it, no idea when?? I just went through the process of doing it as if it was working. The had to hand write the cheques.

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