Forum Discussion

BP-APS's avatar
BP-APS
Experienced Cover User
3 years ago

Changes to Superfund Details after processing payroll

After processing Super my employee informed me that their super fund has merged with another.  I was unable to authorise payment of the super due to the changes to the employees fund.  I updated thei...
  • Sam_R's avatar
    3 years ago

    Hi BP-APS,

     

    Thank you for your post. 

     

    If the pending payment still has the old super fund details, you will need to first reverse that payment so that the changes to the fund details can be updated. Once you've reversed the payment you can continue to process the payment as your normally would. 

     

    Do reach out if you require further assistance with this. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.