Forum Discussion

Experienced Cover User

3 years ago

Changes to way super payments are processed

Further to the announcement that myob are moving to a new super clearing house can you please confirm that we: a) can't process a super run in version 2021.8 until we sign the agreement and we b...

Tracey_H
3 years ago
Hi AGreg

Thanks for your post. Before the next super payment can be made after 9^th February 2022, a file owner or administrator will need to review and accept the new Product Disclosure Statement and DirectDebit Authority form. This means that you will need to update to 2022.1 to process that super payment.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H

Former Staff

Hi AGreg

Thanks for your post. Before the next super payment can be made after 9^th February 2022, a file owner or administrator will need to review and accept the new Product Disclosure Statement and DirectDebit Authority form. This means that you will need to update to 2022.1 to process that super payment.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Coreelec

3 years ago

Hi,

I have recently updated to use the new super clearing house and we have 2022.1 but our super still hasnt left our bank. It doesnt usually take this long - I have processed on both thursday and friday for 3 different companies. Is there something else that i should be doing or is this a one off as its a new clearing house?

thanks. Amanda.

Ninak
3 years ago
I'm also experiencing this issue. processed super on the 17th and the status is still "processing payment"
CloverQ
Former Staff
3 years ago
Hi Coreelec Ninak

I'm afraid that due to a recent Pay Super situation, we've temporarily disabled the Pay Super payment ability while our teams working to rectify the problem.

Please wait until the Pay Super service is re-enabled and the authorised payment shall be completed. We greatly appreciate your patience in the meantime.
- Ninak
  3 years ago
  Hi Clover
  do you expect this function to be up and running by the 28th?
  
  Thankyou
  Nina
  - CloverQ
    Former Staff
    3 years ago
    Hi Ninak
    
    I don't have a definite time frame available right now, but our teams are working on this matter with top priority. We have started returning the affected payments yesterday and will do everything we can to restore the service as soon as possible.