Forum Discussion

AW2800's avatar
AW2800
Contributing User
2 years ago

Employee payroll records

I have an error that will not allow me to access an employees file - a pay run has just been undertaken and at that time, I could access the employees file. I have attached the error message - would ...
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi AW2800 

     

    Thanks for your reply.

     

    Kindly try to send me again a private message. Please let me know if you can.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi AW2800 

 

Thanks for your post and Welcome to MYOB Community Forum.

 

To further assist you with this, kindly send me a private message with the following details:

 

  • Serial number
  • Name of primary contact and email address
  • Business name
  • Company File ID (Help > About MYOB AccountRight)

 

Best regards,

Doreen

AW2800's avatar
AW2800
Contributing User
2 years ago

Hi Doreen P - the private messaging option is not functional at present, apparently. When I try to send you a private message there is nowhere that I can actually input the data you have requested. 

 

I can see that MYOB has significant problems with payroll presently and I am another user who is getting very concerned about our ability to finalise the EOY payroll with only 2 days to go. We have a pay run due tomorrow - can you please advise how I can get the information to you that you need to be able to assist with our problem. 

 

We hve had this issue previously and it required sending the MYOB file to you for repair. While at the time this was dealt with efficiently, we are running short of time right now.

  • gavin12345's avatar
    gavin12345
    Ultimate User
    2 years ago

    Hi AW2800 

     

    Thought I'd mention employers have until 14 July 2023 to 'finalise' their STP Reporting. The bigger problem is if you have payroll to process and cannot do this. Hopefully Doreen_P will be in touch promptly to sort it out.

     

    There is a corruption in the file (duplicate record) causing this issue. If you can't get timely repair with MYOB, there are others who can repair AR2023 files quickly, send me an email if you want contact details.

     

    Regards

    Gavin

    • AW2800's avatar
      AW2800
      Contributing User
      2 years ago

      Hi Gavin and thanks for oyur repsonse. 

       

      Yes it might be useful to know about alternatives to MYOB to have this file repair undertaken, if you don't mind sharing.

       

      This is the 2nd time this has happened to our file. The first time I believed it was because 2 staff members had payroll open while a pay was being processed but I'm fairly sure this wasn't the case on Monday. Do you have any insight into why or how this error might be being caused? It would be great to be able to avoid the issue if at all possible. 

    • AW2800's avatar
      AW2800
      Contributing User
      2 years ago

      Sorry, also thank you for the heads up about the finalisation timeframe but we do have a final pay to process tomorrow.

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        2 years ago

        Hi AW2800 

         

        Thanks for your reply.

         

        Kindly try to send me again a private message. Please let me know if you can.

         

        Best regards,

        Doreen

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