Forum Discussion

deb1234's avatar
deb1234
Contributing Cover User
3 years ago

Employee Self-Onboarding - Default Superfund

I am interested in using the Employee Self-Onboarding platform, however our Default Superannuation Fund is not showing under the page 'Nominate a super fund'.   I had previously added the default s...
  • SamaraM's avatar
    SamaraM
    3 years ago

    Hi Deb (deb1234)

     

    Thanks for confirming that. Can I also ask you to make sure there aren't 2 or more funds listed under your Superannuation Fund List with the same USI - and if there are delete one of those?

     

    If it is not that, could you also share the Fund Information window for the default fund you have selected?

     If you don't want to post it in public, feel free to send it to me via Private Message.


    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

deb1234's avatar
deb1234
Contributing Cover User

Hi Samara

 

I have checked on existing employees under the Superannuation tab as you have directed and the nominated default fund shows.

 

When sending a new employee invitation to onboard, you cannot check the default fund under their employee card because it hasn't been created at that point. 

 

Last 4 digits - 8087

 

Regards

Deb

SamaraM's avatar
SamaraM
Former Staff
3 years ago

Hi Deb (deb1234)

 

Thanks for confirming that. Can I also ask you to make sure there aren't 2 or more funds listed under your Superannuation Fund List with the same USI - and if there are delete one of those?

 

If it is not that, could you also share the Fund Information window for the default fund you have selected?

 If you don't want to post it in public, feel free to send it to me via Private Message.


If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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