Forum Discussion

Nereida_TBS's avatar
Nereida_TBS
Experienced Cover User
10 months ago

Employee Self Onboarding Default Super Fund

Our employer's default super fund is not appearing on the Superannuation Standard Choice Form when a new employee does the self onboarding. I'm using Account Right Premier I have the default fund s...
  • Nereida_TBS's avatar
    Nereida_TBS
    9 months ago

    Hi Shella_A 

    Thanks for the follow up. 

    I'm able to correctly allocate the employee's super fund once they have submitted the information.

    My problem is that when an employee does the self-onboarding, the super choice form that is issued to them doesn't have our default super fund pre-populated so they can't choose our default fund.

     

    As a fix I just print a blank one and populate the employer's fund details and manually email it to them and tell them to disregard the one that's sent in the on-boarding process.

Shella_A's avatar
Shella_A
MYOB Staff

Hi Nereida_TBS,

 

Thanks for your post.

 

My apologies for the late response. We regret to hear that you're having trouble with the default super fund not appearing on the Superannuation Standard Choice Form during the self-onboarding process for new employees. We appreciate your patience with this. This issue might be due to some inconsistencies between the AccountRight Premier and Pay Super data. I'm more than happy to help you with this.

 

Here are some steps you can take to resolve this issue:

  1. Update the employee to an incorrect super fund temporarily.
  2. Create a $0 pay run with a $0.01 superannuation for that employee.
  3. Record the $0.01 superpayment without authorization. After this step, it’s expected to show that the employee is linked to the temporary super fund in Pay Super.
  4. Reverse the superpayment.
  5. Reverse the pay run.
  6. Update the employee to the correct super fund.
  7. Create a $0 pay run with a $0.01 superannuation for that employee again, or create a genuine pay run with the intended superannuation for that employee, if paying superannuation to that employee is desirable at the time.
  8. Record the super payment and authorize it if it’s a genuine payment, or don’t authorize it and repeat steps 4–5.

 

Please note that the above steps may depend on the specific details of your situation. Let me know if the issue persists, so we can assist you further.

 

 

Kind regards,

Shella

Shella_A's avatar
Shella_A
MYOB Staff
9 months ago

Hi Nereida_TBS,

 

I hope this message finds you well today. I just wanted to follow up if you’re still in need of assistance with your employee's self-onboarding default super fund. We appreciate your patience and understanding in this matter. If you still need assistance with this, please don’t hesitate to reply, as we’re always delighted to assist you further.

 

 

Kind regards,

Shella

  • Nereida_TBS's avatar
    Nereida_TBS
    Experienced Cover User
    9 months ago

    Hi Shella_A 

    Thanks for the follow up. 

    I'm able to correctly allocate the employee's super fund once they have submitted the information.

    My problem is that when an employee does the self-onboarding, the super choice form that is issued to them doesn't have our default super fund pre-populated so they can't choose our default fund.

     

    As a fix I just print a blank one and populate the employer's fund details and manually email it to them and tell them to disregard the one that's sent in the on-boarding process.

    • Shella_A's avatar
      Shella_A
      MYOB Staff
      9 months ago

      Hi Nereida_TBS,

       

      Thanks for the response.

       

      We're glad to hear that you have allocated the correct super fund for your employee. We appreciate your patience with this. The issue you're facing is a known limitation in the current self-onboarding process. The default super fund is not automatically pre-populated in the super choice form that is issued to new employees during self-onboarding. However, there have been discussions and proposals to improve this process. One of the key high-level requirements mentioned in a solution proposal was the need to set the default super fund for the account. This suggests that MYOB is aware of this issue and is already working on a solution.

       

      In the meantime, your workaround of manually populating the employer's fund details and emailing them to the new employees is the best approach. Please continue to monitor updates from MYOB, as we will include improvements to the self-onboarding process that could resolve this issue.

       

      If you need further assistance, please don't hesitate to reach out.

       

      Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

       

       

      Kind regards,

      Shella

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