Forum Discussion

jenni's avatar
jenni
Experienced Cover User
2 years ago

Employee self-onboarding not working

Hi,   I have an employee who finished working for us in July.  After entering a termination date as 5/7/2023, I inactivated his card.  He has now started back with us as a casual.  I have been advi...
  • jenni's avatar
    jenni
    2 years ago

    Hi Princess_R 

     

    Thanks for your reply.  

     

    I think we have worked it out.  I believe STP2 is not creating a new card because the TFN is linked to the existing card (albeit inactive) with transactions within this financial year.  As I said, no email is being sent to employee from MYOB and no new card created.

     

    I have reactivated the existing card and deleted the start and termination dates.  

    When I ran payroll it popped up that the card didn't meet ATO STP2 standards, so I entered the new start date and it worked.

     

    Thanks again for your assistance.

jenni's avatar
jenni
Experienced Cover User

Hi Princess_R 

 

Thanks for your reply.  

 

I think we have worked it out.  I believe STP2 is not creating a new card because the TFN is linked to the existing card (albeit inactive) with transactions within this financial year.  As I said, no email is being sent to employee from MYOB and no new card created.

 

I have reactivated the existing card and deleted the start and termination dates.  

When I ran payroll it popped up that the card didn't meet ATO STP2 standards, so I entered the new start date and it worked.

 

Thanks again for your assistance.

Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago

Hi Jenni,

 

Thank you for the update. I'm delighted to hear that you've successfully figured out and resolved the issue. Your resourcefulness and determination are truly commendable. Please feel free to create a new post again if you need help in the future. I'd be more than happy to help you.

 

Cheers,

Princess

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