Forum Discussion

idamamys1103's avatar
idamamys1103
2 years ago

Employee self onboarding

Im receiving the below error message when trying to complete a self on-boarding invite via email   We couldn't send the invite to your employee. The business file may be missing required payroll in...
  • Sean_DC's avatar
    Sean_DC
    2 years ago

    Hi idamamys1103 

     

    Thank you for your post. 

     

    While you send your details to ItaiMYOB, If it's still not allowing you to send an invite, I can suggest that as a workaround to Go to the browser version or app.myob.com and invite the employee from there. You can do this by going to the Payroll menu >> Employees and Create Employee. 

     

     

    Please feel free to post again. I'm happy to assist further.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

     

Sean_DC's avatar
Sean_DC
Former Staff
2 years ago

Hi idamamys1103 

 

Thank you for your post. 

 

While you send your details to ItaiMYOB, If it's still not allowing you to send an invite, I can suggest that as a workaround to Go to the browser version or app.myob.com and invite the employee from there. You can do this by going to the Payroll menu >> Employees and Create Employee. 

 

 

Please feel free to post again. I'm happy to assist further.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

 

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