Employees corrupt card file

I have 2 employees, who's cards I cannot open - please can someone run the required script over to fix?

Thanks

Doreen_P
10 months ago
Hi, Katy2

Thanks for your post.

We were able to run a fix script on your company file. Kindly log out and then log back in. Once done, please try to access the employee card file again. Please let us know how it goes.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

Doreen_P
MYOB Moderator
10 months ago
Hi, Katy2

Thanks for your post.

We were able to run a fix script on your company file. Kindly log out and then log back in. Once done, please try to access the employee card file again. Please let us know how it goes.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen
- Katy2
  Experienced User
  10 months ago
  All sorted - thank you :)
  - Doreen_P
    MYOB Moderator
    10 months ago
    Hi, Katy2
    
    Thanks for updating us.
    
    We're glad to hear that you can access the employee card file. Please be assured that should you need further support, we are here to assist you promptly. Feel free to start a new post, and we'll be ready to address your concerns.
    
    Best regards,
    
    Doreen
Richie8
Contributing User
3 days ago
Hi there

I got similar issue on one of the employee card which I cannot open it.
Are you able to run the script to fix it? Thanks.

Kind regards
Richard
- Genreve_S
  MYOB Moderator
  3 days ago
  Hi Richie8,
  
  I ran the same fixes that others used on the file connected to your email address. You should now be able to access all your employee cards. If you encounter the same issue again, you can create a support ticket from the My Account window or use MOCA to connect with the live chat team.
  
  Feel free to create a new thread if you need any other help.
  
  Thanks,
  
  Genreve
  - Richie8
    Contributing User
    3 days ago
    I can open the card now. Thanks, Genreve.
    
    Kind regards
    Richard