Forum Discussion

Emma76's avatar
3 years ago

Employee's YTD gross wages and super payments not showing up in STP EOFY verification report

We had an employee who left our employment in March 2022.  I had not formally terminated them in STP.  

 

Today I looked at our EOFY YTD verification report and although their PAYG amount is correct, their gross wages and super payments are showing as 0.00.

 

When I run a Payroll Activity Summary report I can see all their information correctly listed.

 

I tried to terminate them through STP but received an "Accepted but with errors" status 

  • A field contains invalid data (such as letters in numeric or date field).
    (ATO error code: CMN.ATO.GEN.XML03)

Please help so I will be able to close and finalise the financial year at the end of June.

 

Many Thanks

Emma

  • Hi Emma76,

     

    Thank you for your post. 

     

    In regards to the ATO error message, this means that theres one or more invalid characters in the information coming through to the ATO. Unfortunately, the error doesn’t specify which field could be the cause. Instead, I would suggest going through the Check Payroll Details again and ensuring that all the information on both the cards and in the Payroll > Payroll Details > Company Information window is correct and doesn’t contain any special or unusual characters.

     

    Once you have done the above, you will need to re-activate their employee card, remove their termination date from their card, and then process an update event/ $0 void pay run to push through those missing totals.

     

    If the totals pull through and match correctly, you can re-enter their termination date and finalise this employee.

     

    Do reach out if you require further assistance with this, happy to help. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Sam_R's avatar
    Sam_R
    Former Staff

    Hi Emma76,

     

    Thank you for your post. 

     

    In regards to the ATO error message, this means that theres one or more invalid characters in the information coming through to the ATO. Unfortunately, the error doesn’t specify which field could be the cause. Instead, I would suggest going through the Check Payroll Details again and ensuring that all the information on both the cards and in the Payroll > Payroll Details > Company Information window is correct and doesn’t contain any special or unusual characters.

     

    Once you have done the above, you will need to re-activate their employee card, remove their termination date from their card, and then process an update event/ $0 void pay run to push through those missing totals.

     

    If the totals pull through and match correctly, you can re-enter their termination date and finalise this employee.

     

    Do reach out if you require further assistance with this, happy to help. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • Hi Sam

      Thank you for your reply.

      I could not find any errors in the employee's information, however when I removed the termination date and ran a zero pay run, the figures were correct and the data accepted by the ATO

      Appreciate the help

      Emma

      • Sam_R's avatar
        Sam_R
        Former Staff

        Hi Emma76,

         

        Great to hear!

         

        Do reach out if there was anything else. 

    • LDOG's avatar
      LDOG
      Experienced User

      Hi

       

      I am having same issue however my 2 paid employees arent terminated - Their Payment Summary arent showing any gross  payments, just tax and super.   Your assistance would be greatly appreciated

      • LDOG's avatar
        LDOG
        Experienced User

        Hi Sam

         

        I thought I too would try running a Nil pay run; problem fixed, payment summary's now seem to be correct.

         

        Thanks

        Leanne