Forum Discussion

VikkiSpicer's avatar
VikkiSpicer
5 years ago

Entitlements error

Hi when processing my pays today and using the entitements (RDO or Annual leave) it comes up with an error message saying there is a zero balance and it will pt the emoloyee into a negative balance, ...
leave
Payroll
  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi Everyone 


    When processing your first pays in the new payroll year in AccountRight 2020.2 and you are encountering a warning message indicating that it will go into a negative situation, we do recommend checking out Leave entitlement warning message when processing pays in AccountRight 2020.2 for more information.

     

    There was also some enquiries on this thread that talks about an entitlement with hours not appearing in on the payslip. For an entitlement to appear on the payslip, the following conditions do need to be meet for that to occur:

    • Setup>>Prefereences>>Reports & Forms >> Include all YTD amounts and Entitlement Balances on Paycheque stubs needs to be enabled
    • The entitlement will need to be used on a payroll transaction in the current payroll year  (this will include if you have entitlement has values used from the previous payroll year).

    Commonly it the last one that does trip clients up at this time of year. Should you be that situation and you want the value to appear but the employee is not going to accrue a value in the distant future (Time Off In Lieu is common) you want to process a pay for that employee getting them to accrue 1 hour. Once recording that pay, reverse that pay to reduce that 1. This will added a positive and a negative to the entitlement so it will not impact the available hours but will add in the history for the current payroll year.

User25's avatar
User25
Experienced User

The pays have been recorded but still the Annual leave accrual shows 0 towards carry over balance from last financial year. Upon further checking I could see the option for under entitlements  "Carry Remaining Entitlement Over to Next Year has been disabled. How is this going to get fixed by itself. This has completely screwed us!

Anita_MO's avatar
Anita_MO
Experienced Cover User
5 years ago

Hi 

I didn't set up MYOB for my current employer and it to has: Carry Remaining Entitlement Over to Next Year disabled. 

I then checked Reports>Payroll>Entitlements>Balance Detail and it does carry over the entitlements. If you do need to make an adjustment as I did for an employee who went from full-time to part time there is a balance adjustment spot in the card file for the employee entitlements. Hope that eases your worries.

  • User25's avatar
    User25
    Experienced User
    5 years ago

    Hi

    Thank you for your reply. But I am still not able to manually enter the carry over Annual Leave Balance under Balance Adjustment as it isn't allowing me to enter any figures. Neither did I touched anything on MYOB with regards to entitlement. I can confirm on this as under Setup>Preferences>Reports&Forms>Include all YTD amounts and Entitlement Balance on Paycheque is selected. But it is disabled under card files employees Annual leave entitlement. It just happened on it's own. We had payroll yesterday but I couldn't see anything been fixed so far and all employees are writing to me for this sudden disappearance of the Carry over balance from the last year.

     

    Could MYOB take this up seriously and provide me with a permanent fix as this is causing real time trouble.

     

    Thanks

    • Anita_MO's avatar
      Anita_MO
      Experienced Cover User
      5 years ago

      Hi!

      I can imagine how frustrated you are. As a possible suggestion could you set up a new entitlement category with the correct carry over format and then enter in the balance adjustment with what should be the correct accruals. You would need to unlink the original entitlement categories and if you cannot delete then put zz in front. Hope this may be a helpful idea.

      • User25's avatar
        User25
        Experienced User
        5 years ago

        Hi Anita

         

        Thank you

        Your solution really helped and I wish this could help few others if they are struggling too.

        Create a new entitlement category (the one which is having an error) and run a $0 void paycheque. Add(+) to the new category and ( -) in the old category. This means you are transferring all year to date hours from the old entitlement to a new entitlement. Record this and now go to the card files of an employee>payroll categories>entitlements> and diselect the old category and unlink it from the wages category.

        You can now manually enter last financial year entitlement balance of an employee into the new entitlement under Balance Adjustment. This balances your employees balance summary which you can verify under Reports>Payroll>Entilements>Balance Summary.

        I had to do this for all our staff as the Annual Leave Accruals by default was untick under "Carry Remaining Entitlement Over to Next Year". So remember to tick this while creating a new entitlement as you won't be able to make any changes later on. But you always have an option of creating a new entitlement category.

         

        Helping each other on this forum is far better than calling MYOB help centre which is a complete time waste.

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