Forum Discussion

penejane's avatar
penejane
Experienced Cover User
6 years ago

error - there is no electronic reporting specification available for this payroll year

  • Steven_M's avatar
    Steven_M
    6 years ago

    Hi penejane 

     

    Just taking a look at the online file at our end, we are showing as two instances of the file - one stuck in restoring and another one not yet accessed. Generally, this happens when a user is attempting to open the file when it is restoring. To correct it we do need to lodge a ticket with our team to get that resolved - which I have done on your behalf.  I would recommend using a copy of the backup file locally until that our team have resolved that enquiry at which point we can just re-upload that local file to the cloud.

     

    In terms of getting that local file corrected with your no electronic reporting specification... message, I have sent you a private message on the Forum with a tool that can be downloaded and run over that local file. 

     

     

penejane's avatar
penejane
Experienced Cover User
I have an online file and a backup off line - I tried to restore but internet timed out and now cannot open the online file at all 
I GET A CONNECTION ERROR MESSAGE " WE'RE SORRY BUT SOMETHING HAS INTERUPPTED aCCOUNTRIGHT AND YOU NEED TO RESTART"  - WHICH i DID BUT STILL GET SAME MESSAGE - OTHER FILES OPEN
 
offline backup file I can send though we transfer or can i put it online  and be ok
 
Serial number last four digits   4409
File ID   2
 
Steven_M's avatar
Steven_M
Former Staff
6 years ago

Hi penejane 

 

Just taking a look at the online file at our end, we are showing as two instances of the file - one stuck in restoring and another one not yet accessed. Generally, this happens when a user is attempting to open the file when it is restoring. To correct it we do need to lodge a ticket with our team to get that resolved - which I have done on your behalf.  I would recommend using a copy of the backup file locally until that our team have resolved that enquiry at which point we can just re-upload that local file to the cloud.

 

In terms of getting that local file corrected with your no electronic reporting specification... message, I have sent you a private message on the Forum with a tool that can be downloaded and run over that local file. 

 

 

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