Forum Discussion

ffaccounts's avatar
ffaccounts
Experienced Cover User
2 years ago

Error with Send update event

I am unable to process payroll today. Finalisation has been accepted, but I cannot record current pay. When I attempt to send an update event I am getting and error message which is advising to get i...
  • Princess_R's avatar
    Princess_R
    2 years ago

    Hi Pam1982,

     

    Thank you for providing the requested details.

     

    I've run some fixed scripts on your company file. You may now try to process your payroll. Please log out and log back in again.

     

    Please let me know if you're still experiencing the error message. I'm happy to assist further.

     

    Cheers,

    Princess

ffaccounts's avatar
ffaccounts
Experienced Cover User

The solution to this was a script needed to be run over the data file, as there was an issue with an employee card. The problem was solved on Wednesday after waiting on hold.

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi ffaccounts 

 

Thanks for updating us.

 

Sorry to hear about the experienced you've had. Glad to hear that it has been resolved already. When there is an issue opening the card file of an employee, then a fix needs to be done on our end. Please feel free to post again if you need assistance. We'll be happy to help.

 

Best regards,

Doreen

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