Failed Super payment
- 3 years ago
Hi AlisonS1,
As of 31 March 2020 we did end support of this operating system, information on this is available on this Community Forum post Windows 7/Windows Server 2008 R2 - End of Support. However by being on Windows 7 this wouldn't have affected the superannuation payments.
I do have an update from the team in regards to your particular issue, the team have found the reason of the failure of those payments is due to the payment on the 5/4/2022. The payments that you have processed and are currently in processing should not be deducted from your account.
So that you can process the super payments you will need to fix the Super fund for MERCER SMARTSUPER PLAN (USI: 19905422981888) and check to see what is in the employer membership number field, it needs to either have a number or left blank (No spaces, symbols or specialist characters). It would best be to clear the field and Save.
Once you've done this, you can reverse the last super payment you recorded and reprocess it. It should then work.
Please let me know once you have reprocessed so I can check our records to see if it looks normal on our end.