Forum Discussion

SJM001's avatar
SJM001
3 months ago

First Payrun 24-25 Problems??

Doing a pay run and processing 38 pays for first pay period and not going through.  comes back as $0.00. Log on and process still nothing.  Do one employee still nothing?  Grab back ups from last cou...
belindahowie
SJM001's avatar
SJM001
3 months ago

Our files are offline on a server as well?

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 months ago

    Hi SJM001 , 

     

    I'm sorry to hear about your difficulties with your first pay run. I highly suggest getting in touch with our live chat. To get through to a live chat agent, you will need to get in touch first with our virtual assistant, MOCA through myob.com/support. Don't worry, if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off. Alternatively, you can provide information about your concern like which window the payrun is showing as $0.00 and the dates of when it was recorded and paid. 

     

    Feel free to let us know if you need further help.

     

    Thanks,
    Genreve