Forum Discussion

Willmo1's avatar
Willmo1
Contributing User
3 years ago

i cant open an employee card, it keeps shutting down

Help, i need to update an employee card but am not able to open it, all others are ok

  • Hi Willmo1

     

    Thank you for confirming that. I've had the script run over your file, please let me know if this has now been fixed. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Hi Willmo1

     

    Thank you for your post and welcome to the Community Forum ! So I can take a look into this for you, can you please retrieve the AccountRight diagnostic log after this has happened and attach it to this thread as a .TXT file so I can investigate for you. 

      • Melisa_D's avatar
        Melisa_D
        Former Staff

        Hi Willmo1

         

        Thank you. We have a script that we can run over your file to fix this error, so I can arrange this can you please confirm the last 4 digits of your product serial number and the file ID of the file experiencing this (This can be found by going to Help > About MYOB AccountRight)