MGProdan
5 years agoContributing User
Missing Superannuation entries
Hello, I have processed super for 3 fortnightly payruns (10Jun, 24Jun and 8Jul). 3 of our employees are with VicSuper, which has merged with another fund at the end of June 2020. Because their d...
- 5 years ago
Hi MGProdan
If they are appearing under Pay liablities, they must be on the Pay Superannuation screen too. There are few things you can try to check, first being going to Lists>>Superannuation Funds and opening the fund that is connected to this employee's card. Please ensure that "Pay super using AccountRight" is ticked for the fund, if it's not ticked, the superannuation payments linked to this fund will not appear on the Pay super screen.
Secondly, check if the employee is linked to the correct superannuation fund as if they are linked to a fund for which the above option is not ticked, the transactions won't appear.