Forum Discussion

PJC's avatar
PJC
Experienced User
3 years ago

MYOB AccountRight employee card file wont open

Hi,   I am having issued accessing an employee's card file when I click on them it comes up with the message that something's gone wrong and AccountRight needs to close. I have tried accessing the ...
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi PJC 

    Can you plese try opening the card now and if it still doesn't work, please attach the diagnostic log, it can be attached via the forum. 

Komal_S's avatar
Komal_S
MYOB Staff
3 years ago

Hi PJC 

Can you please attach a screenshot of the error you're getting ? If you click on the View error details, there should be a diagnostic log generated with the details. 

  • PJC's avatar
    PJC
    Experienced User
    3 years ago

    Hi Komal,

     

    Please find attached. Do you want a copy of the diagnostic report (can this be done over this forum)?

     

    Regards,

    PJC

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      3 years ago

      Hi PJC 

      Can you plese try opening the card now and if it still doesn't work, please attach the diagnostic log, it can be attached via the forum. 

      • PJC's avatar
        PJC
        Experienced User
        3 years ago

        Thanks Komal it works :)

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