Forum Discussion

JohannaD's avatar
JohannaD
Experienced User
5 years ago

MYOB Payroll & AccountRight connection issue

I am trying to get MYOB Payroll and AccountRight connected. I have found the following page: https://help.myob.com/wiki/pages/viewpage.action?pageId=7111747#expand-2SelectyourcompanyfileinMYOBPayroll

but...

I'm getting stuck on 4. 

In MYOB Payroll, go to the Tools menu and choose Options. The Payroll Options window appears. Click the Accounting tab. Select AccountRight 2013 and later and click the [...] button. The Library Browser window appears. If your AccountRight company file is: online: select Online and click Connect. Enter your my.MYOB account details. a desktop file: select My Library and click Connect. Select the file you want to connect to and click OK. Enter the company file user ID and password and click OK.

 

It says to enter your my.MYOB account details. So I try and do that. However I log into my.MYOB with an email address & a password. The little popup box is asking for a User Name and password. If I try to put my email address in the User Name box, there aren't enough characters. If I use my User Name as per the Online Access Users, it says either the User Name or password is incorrect and yet when I use that User ID and password I am able to log on to my.MYOB.   What am I missing?

  • Melisa_D's avatar
    Melisa_D
    5 years ago

    Hi JohannaD, 

     

    Thank you for your post. Can I confirm if you have tried Administrator as the user name and the password you use for your user ID ? If this does not work can you please try Administrator as the user and leave the password blank. 

     

    Please do let me know how you go. 

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    5 years ago

    Hi JohannaD, 

     

    Thank you for your post. Can I confirm if you have tried Administrator as the user name and the password you use for your user ID ? If this does not work can you please try Administrator as the user and leave the password blank. 

     

    Please do let me know how you go. 

    • JohannaD's avatar
      JohannaD
      Experienced User
      5 years ago

      Hi

       

      I did try the Administrator UserID but I can't recall the password so I'm guessing what it could be and it must be incorrect.  Is it possible to reset the Administrator password?

       

      And I just tried the option of the Administrator UserID and leaving the password blank and got the message that the UserID or password was incorrect.

       

      Regards,

       

      Jo

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        5 years ago

        Hi JohannaD, 

         

        The Administrator password would be the password you use for AccountRight. If you cannot recall the password we will need to arrange to have this removed for you. Can you please send me a private message with the following information:

        • AccountRight serial number 
        • File ID (this can be found by going to help > About MYOB AccountRight)
        • Your email address

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