Forum Discussion

KylieZ's avatar
KylieZ
Experienced Cover User
5 years ago

New employee using our nominated super fund

Hi,   I have a new employee starting, and they have chosen to use our nominated super fund. As they are new to this fund they don't have a membership number. I called our Super fund, and they menti...
  • CloverQ's avatar
    CloverQ
    5 years ago

    Hi KylieZ 

     

    I assume you are using one of our SuperStream compliant methods to make super payments - Pay Superannuation or MYOB Super Portal. For that each employee needs a valid & unique employee membership number. 

     

    If the employee doesn't have a membership number, generally you can contact the nominated super fund who would advice what to enter in that field. This wouldn't work if more than 1 employee are using the same generic membership number in the same super payment. When recording Pay Super transactions, it will also verify the format of the employee membership number against the rules of the selected super fund to ensure they are validated.

     

    So while you can certainly try using 'new' for this employee for now, I would recommend setting this employee up with a real employee membership number first to avoid possible rejections. 

CloverQ's avatar
CloverQ
Former Staff

Hi KylieZ 

 

I assume you are using one of our SuperStream compliant methods to make super payments - Pay Superannuation or MYOB Super Portal. For that each employee needs a valid & unique employee membership number. 

 

If the employee doesn't have a membership number, generally you can contact the nominated super fund who would advice what to enter in that field. This wouldn't work if more than 1 employee are using the same generic membership number in the same super payment. When recording Pay Super transactions, it will also verify the format of the employee membership number against the rules of the selected super fund to ensure they are validated.

 

So while you can certainly try using 'new' for this employee for now, I would recommend setting this employee up with a real employee membership number first to avoid possible rejections. 

KylieZ's avatar
KylieZ
Experienced Cover User
5 years ago

Thanks CloverQ ,

 

Yes, I am using the MYOB Super portal, sorry, I should have pointed that out instead of assuming you would know this!!

 

The fund said "New" would work, so basically I was double checking to see whether it would from a MYOB side of things, as since using the portal I've never come across someone who has never had a super account.

 

Thanks for your help.

Kylie

  • HBNC's avatar
    HBNC
    Trusted Cover User
    5 years ago

    Hi Kylie,

     

    I was just wondering if this worked for you? We have two new employees just started this wek and both have nominated our super fund. I am currious as to whether the word 'new' would work as well and there after was a member number just loaded in automatically?

    • KylieZ's avatar
      KylieZ
      Experienced Cover User
      5 years ago

      Hi HBNC 

       

      I ended up emailing my super fund and they told me to put in

      unknown for new staff member 1 and

      unknown2 for new staff member 2.

       

      You will then need to remember if you get any other new ones to put 3, 4 etc.

       

      It worked a treat, the staff member got their new package, and I just grabbed their number off of them and entered it into MYOB.

       

      Hope it works, let me know if this doesn't make sense.

       

      Cheers

      Kylie

       

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