Forum Discussion

CB19's avatar
CB19
Experienced User
5 years ago

New ESA for SMSF

Hi, An employee with a SMSF has advised that the ESA for the fund has changed.  As I understand the Pay Super system, SMSF's cannot be edited, a new fund must be entered and linked to the employee. ...
  • Neil_M's avatar
    Neil_M
    5 years ago

    Hi CB19 

     

    Generally speaking if you’re receiving a red cross on the pay super system, it means that something is failing the validation. Ticking only one contribution for this employee should produce a second cross either beside the employee’s name or their super fund. You can see what has failed the validation check by hovering your mouse over the cross beside the employee’s name or super fund.

     

    As the ESA forms part of the information being sent through with the contribution, depending on the host of the smsf, if the ESA was incorrect this could prevent the contributions from being received into the employee’s super fund

Neil_M's avatar
Neil_M
Former Staff

HI CB19 

 

I wanted to check, how did you get on with addressing the red cross that was coming up when you were trying to process the superannuation payments?

CB19's avatar
CB19
Experienced User
5 years ago

Hi Neil,

 

Thanks for replying to my query.  I've only just tried processing a payment using the new SMSF entry today.  The error messages I referred to occurred earlier this year when I tried to do the same for another employee.  

 

Thankfully this time I was able to enter a new SMSF, link it to the employee card, and process the payment with no error messages.  

 

Thanks again for replying and checking in :)

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.