Forum Discussion

jjo64815's avatar
jjo64815
2 months ago

Onboarding Error

Hi I am trying to send an onboarding request to a new employee but have received the below message.  Is there a problem with sending invitations at the moment?   If there is not a problem at the m...
  • jjo64815's avatar
    jjo64815
    28 days ago

    Hi again Doreen

    I have just resent the onboarding and it is now working.  Must have just been a glitch last week.

    Thanks for responding to my post. Much appreciated.

    Best regards,

    Janice

Doreen_P's avatar
Doreen_P
MYOB Moderator

Hey jjo64815,

 

Make sure you've entered your business's general payroll information (Setup menu >> General Payroll Information). If you're seeing an error about missing payroll information, double-check that everything's filled out. Once done, try sending the Employee self-onboarding again. Another workaround would be using the browser version at app.myob.com (Payroll >> Employees) and following the steps in this Employee self-onboarding guide.

 

Best regards,

Doreen

jjo64815's avatar
jjo64815
28 days ago

Thanks Doreen

I have checked everything with the Payroll Information prior to posting.  It is not this but I will look at the guide you posted.

 

I am also updating to the latest version of Accountright so this may also help.  Will let you know how I go.

 

Best regards,

Janice

  • jjo64815's avatar
    jjo64815
    28 days ago

    Hi again Doreen

    I have just resent the onboarding and it is now working.  Must have just been a glitch last week.

    Thanks for responding to my post. Much appreciated.

    Best regards,

    Janice

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      28 days ago

      Hello there jjo64815,

       

      That's great to hear. Feel free to create a post again if you encounter any issues in the future.

       

      Best regards,

      Doreen

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