Forum Discussion

esna's avatar
esna
Experienced Cover User
7 months ago

ONLINE ACCESS

ONline access is missing from my MYOB??  I cannot get in to do payroll.  See screenshot.

  • esna's avatar
    esna
    Experienced Cover User

    Stop looking everyone!!  the online access has returned!!!

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator

      Hi esna,

      Thanks for your post. We're glad to hear that you were able to access your online file on the same day when this issue arose. In the future, if you encounter this issue again, please ensure that your internet connection is stable and working properly. A weak or intermittent connection can prevent online access in MYOB.
       

      Additionally, you can clear your AccountRight cache to avoid some software discrepancies. This can help refresh the system and resolve any temporary issues that may arise. Clearing the AccountRight Cache.

      Feel free to post again, we're happy to help!

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

      Regards,
      Earl