Forum Discussion

GaryOo's avatar
GaryOo
Experienced Cover User
6 years ago

Pay Employee - Banking Details

Client's employee requested to have their pay paid into a different bank account this pay. I edited the "Banking Details" as per the attached image (personal identifying details changed for obvious ...
  • Tracey_H's avatar
    Tracey_H
    6 years ago

    Hi GaryOo 

     

    I've just spent a bit of time replicating your situation and I found that the ABA file was created with the new bank details but when I ran the Electronic Payments Register it displayed the old bank details.  This is because the Register report is pulling it's data from what is stored in the card.

     

    Can I clarify if you uploaded the ABA file to the bank and discovered the old bank details or if you were checking the Electronic Payments Report?

     

    Please let me know so that I can help you further.

Tracey_H's avatar
Tracey_H
Former Staff
6 years ago

Hi GaryOo 

 

I've just spent a bit of time replicating your situation and I found that the ABA file was created with the new bank details but when I ran the Electronic Payments Register it displayed the old bank details.  This is because the Register report is pulling it's data from what is stored in the card.

 

Can I clarify if you uploaded the ABA file to the bank and discovered the old bank details or if you were checking the Electronic Payments Report?

 

Please let me know so that I can help you further.

  • GaryOo's avatar
    GaryOo
    Experienced Cover User
    6 years ago

    Hi Tracey_H 

     

    Thank you for your response.

    I admit that I only checked the Electronic Payments Report and not the ABA file.

    The ABA file does indeed include the amended banking details as entered in Pay Employees "Banking Details".

    My client emailed around 5.50pm yesterday and I assumed that it was because the employee hadn't received their pay in the account that they wanted it paid into for their week's pay.

    I'll let my client know that the employee's pay did go to where it was intended to go.

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      6 years ago

      You're welcome GaryOo , we both learnt something new :)

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