Forum Discussion

EMillares's avatar
EMillares
Experienced Cover User
6 years ago

Pay Super increase limit problem

Hi Steven_M   I'm trying to increase the Super Pay limit and again hit a road block.   I need to increase it to 45K But looks like I needed to send it a form which I already did.   Can you help...
  • Steven_M's avatar
    Steven_M
    6 years ago

    Hi EMillares 

     

    Once a transaction is appearing in the Manage Payments window it is not able to be removed. For example, if that transaction is showing as Pending Authorisation that is status is set and the transaction is not able to be deleted/removed.

    For the future, we are looking at ways to remove/hide those transactions so that they are deleted/hidden from view so not accidentally processed, however, this is not something that can be completed in the current version of the software.

EMillares's avatar
EMillares
Experienced Cover User

Hi Steven_M 

 

Sorry for the late reply. I don't need to increase the limit anymore.

I used another clearing house for the amount. 

My problem now is  - when I go to mananage payments in payroll, it's still coming up as pending authorisation.

I'll be making payments again this week and don't want to pay the amount that is sitting in the "pending authorisation" 

How do I get rid of this transaction?

 

Cheers,

 

Elsie

Steven_M's avatar
Steven_M
Former Staff
6 years ago

Hi EMillares 

 

Once a transaction is appearing in the Manage Payments window it is not able to be removed. For example, if that transaction is showing as Pending Authorisation that is status is set and the transaction is not able to be deleted/removed.

For the future, we are looking at ways to remove/hide those transactions so that they are deleted/hidden from view so not accidentally processed, however, this is not something that can be completed in the current version of the software.

  • EMillares's avatar
    EMillares
    Experienced Cover User
    6 years ago

    Hi Steven_M ,

     

    Thank you for your reply and it's duly noted.

     

    I have another question for Pay Super. We have processed payment 17/7/2019. Funds were taken out of the account on the same day, but when I checked Manage Payment today, the status us still saying "funds requested"

     

    Are you able to confirm that MYOB has received the funds as it's already out of our bank account?

     

    Looking forward to hearing from you.

     

    Cheers,


    Elsie

    • Gayathri's avatar
      Gayathri
      Former Staff
      6 years ago

      Hi EMillares,

       

      Thank you for the post!

       

      It usually takes around four business days for superannuation payments to be authorised, processed and received by super funds. However, delays can occur (such as payments being rejected due to data errors), so we recommend allowing up to 10 business days for your payment to process. 

       

      Thank you.

       

      **If this response has been useful, please click the "Accept As Solution" button to help other users find this information.**

       

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