Hello, since doing the latest upgrade in MYOB Accountright our PAYG tax amounts have been incorrect. I have to manually change them each week to reflect the correct amount of tax to the employee. Can anyone shed any light on this matter and maybe help me to figure out what the problem is please :)
Hi wendyr,
Thank you very much for your post, and I apologize for the delayed response. I'll be looking into the Tax Settings in your Employee data. If you go to: Payroll -> Employees -> Select the relevant Employee -> Navigate to the Tax Tab.
These checkboxes play a significant role in determining the relevant PAYG calculations that Essentials uses.
Please do let me know how you go on this.
Regards,
Earl
Just letting you know that we went through the process which you recommended several times when we found the errors. The errors only occurred to employees who had overtime assigned to them. The salary employees had the correct amount of tax taken each time. I have just gone in to the tax category and on a thought clicked on the exempt button – low and behold the overtime has been ticked as exempt. We did not go in and change this category on any of our employees and this problem has only happened since the automatic upgrade.
On another matter we do have problems concerning the logging onto the system. Since the upgrade sometimes some users have the box ticked so they don’t need a password – so I go back in and tick the box so they have to use a password. Quite often this automatically reverts back to no password required and then I have to physically go in and tick the box again. My boss who is the administrator has to sign in three times before she can access the MYOB files.
Hi wendyr,
Thanks for your reply, If you've noticed that the system isn't asking for your login as frequently as it did before, performing a hard logout is a crucial step. This will ensure that the login details are prompted the next time you log on.
Enhanced 2FA Technology: With our upgraded 2FA technology, we implement "adaptive MFA," which assesses various factors such as your device, IP address, and the time of day. It then prompts for 2FA based on these factors, aligning with the smart security standards.
If you encounter any issues even after trying the hard logout, please don't hesitate to reach out to us so that we can investigate the matter further.
Regards,
Earl
