Forum Discussion

Kaza's avatar
Kaza
Experienced Cover User
6 years ago

Payment Summaries STP

I sent my payment summaries through on 4/7/19 along with a $0 pay transaction and termination info.   The $0 pay and termination has been accepted but the payment summaries is still setting in SENT ...
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  • Kaza's avatar
    Kaza
    6 years ago

    Hi Theresa

     

    My employees accounts were sitting in not Tax Ready Mode.

     

    I processed another pay run dated 30 June 2019 with zero amounts and resent the finalised information.

     

    This was accepted almost straight away and has solved the problem. 

     

    I dont know why the initial one is still sitting in SENT status, however this has rectified the problem.

     

     

    Cheers

Theresa_D's avatar
Theresa_D
Former Staff

Hi Kaza 

 

Thanks for your post. You can start the new payroll year, I would just suggest that you have a backup of your file (at the point in time of finishing the year) in the event that you need to restore to that version. The ATO is processing a lot of information at the moment so it should change status but could take a little extra time. 

 

I hope this helps.  If this answers your inquiry please mark "Accept as Solution" so other users can find this post easier.  Let me know how it goes. 

Kaza's avatar
Kaza
Experienced Cover User
6 years ago

Hi three weeks later this is still in the sent status - not accepted.  What happens now as there is no option to resend?

  • Theresa_D's avatar
    Theresa_D
    Former Staff
    6 years ago

    Hi Kaza 

     

    Thanks for your post.  Are you still having issues with the status?  Have you contacted the ATO? For clarification is the status saying "sent" or "not accepted"? 

     

    If your figures are correct and other forms have been sent/accepted we need to know from ATO why this is happening.  Let me know what you find out and I will continue to assist.  Keep me posted! 

    • Kaza's avatar
      Kaza
      Experienced Cover User
      6 years ago

      Its difficult for me to contact ATO as my work for the company is done outside of normal business hours (I have another job).

       

      I'm trying to ascertain if the emloyees have received the payment summaries via mygov then at least I will know that it went through.

       

      I will update you is it hasn't.

      • Kaza's avatar
        Kaza
        Experienced Cover User
        6 years ago

        Hi Theresa

         

        My employees accounts were sitting in not Tax Ready Mode.

         

        I processed another pay run dated 30 June 2019 with zero amounts and resent the finalised information.

         

        This was accepted almost straight away and has solved the problem. 

         

        I dont know why the initial one is still sitting in SENT status, however this has rectified the problem.

         

         

        Cheers

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