Forum Discussion

Kaza's avatar
Kaza
Experienced Cover User
6 years ago

Payment Summaries STP

I sent my payment summaries through on 4/7/19 along with a $0 pay transaction and termination info.   The $0 pay and termination has been accepted but the payment summaries is still setting in SENT ...
AccountRight Live
  • Kaza's avatar
    Kaza
    6 years ago

    Hi Theresa

     

    My employees accounts were sitting in not Tax Ready Mode.

     

    I processed another pay run dated 30 June 2019 with zero amounts and resent the finalised information.

     

    This was accepted almost straight away and has solved the problem. 

     

    I dont know why the initial one is still sitting in SENT status, however this has rectified the problem.

     

     

    Cheers

Kaza's avatar
Kaza
Experienced Cover User

Its difficult for me to contact ATO as my work for the company is done outside of normal business hours (I have another job).

 

I'm trying to ascertain if the emloyees have received the payment summaries via mygov then at least I will know that it went through.

 

I will update you is it hasn't.

Kaza's avatar
Kaza
Experienced Cover User
6 years ago

Hi Theresa

 

My employees accounts were sitting in not Tax Ready Mode.

 

I processed another pay run dated 30 June 2019 with zero amounts and resent the finalised information.

 

This was accepted almost straight away and has solved the problem. 

 

I dont know why the initial one is still sitting in SENT status, however this has rectified the problem.

 

 

Cheers

  • Theresa_D's avatar
    Theresa_D
    Former Staff
    6 years ago

    Hi Kaza 

     

    I'm glad this is sorted for you now.  It's okay that the other one did not send since the updated pay event, the $0 pay run, provided the figures to the ATO. 

     

    As your inquiry is resolved please mark 'Accept as Solution' so other users can find this information easier. Feel free to utilize the community forum if you have other inquiries, tips or support. 

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