Forum Discussion

Laura_JBC's avatar
Laura_JBC
2 years ago

Payroll Calculated Rate Issue

Hi MYOB Community! I keep having a reoccurring issue when a particular staff member takes leave. Whenever I process leave hours the staff members calculated rate drops. I've checked her card and t...
Laura_JBC's avatar
Laura_JBC

Hi Sam

 

Here you go :) 

 

Thank you

Sam_R's avatar
Sam_R
Former Staff
2 years ago

Hi Laura_JBC,

 

Thanks for sending that through. 

 

If the employee will be getting paid the regular hourly rate for this leave, I recommend selecting the first option 'Regular rate multiplied by'. 

 

If you are still having trouble after selecting that option, please do let me know. 

 

  • WAC1's avatar
    WAC1
    Experienced User
    2 years ago

    I have exactly the same problem but using the Higher Duties payroll category.  There is nothing wrong with either the payroll category setup or the employee setup.  Is this a MYOB issue?

    • Sam_R's avatar
      Sam_R
      Former Staff
      2 years ago

      Hi WAC1,

       

      You may not have your category set up correctly. Could you please advise which option is selected for the 'Pay Rate'?

      • WAC1's avatar
        WAC1
        Experienced User
        2 years ago

        It is set up as Fixed Hourly Rate.  It would appear to be a software problem as my accountant said several of their bookkeepers had the same problem but with different wages categories.

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