Forum Discussion

Accounts12341's avatar
Accounts12341
Experienced User
2 years ago

Payroll categories adjusting hourly rate

Morning   I adjusted some pay rates last week and when I processed the pays, three staff members came to me with the following error.   As per the attached, I entered the base hourly hours as 41 ...
  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi Accounts12341, 
     
    I hope you are having a wonderful day. 
     
    Regarding your inquiry, after investigating this issue thoroughly, I was able to identify that this is a known issue and I have tagged it to the development team. We apologize for any inconvenience this has caused, and we truly value your continued support and understanding regarding this matter. Additionally, I just want to confirm with you that yes, this feature should not be altering the pay rates. 
     


    Feel free to post again anytime you require further assistance. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers, 
    Leneth

Accounts12341's avatar
Accounts12341
Experienced User

Thanks for your help Leneth.

 

Are you able to advise whether it'll be fixed and if I can be notified if/when it is?

Leneth_A's avatar
Leneth_A
Former Staff
2 years ago

Hi Accounts12341, 
 
You're most welcome. Thank you as well for your patience and understanding on this matter. 
 
Our development team is still in the process of investigating and working on a permanent fix for this issue, however, we don't have a timeframe at this time for when it will be resolved. Should this situation be resolved, it will be included in the AccountRight Blog Article when it is released. Thank you for your understanding and continued support. 
 


Feel free to come back to the Community Forum if you have any more questions, we are more than happy to assist. 
 
Cheers, 
Leneth

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